Online Banking


Procedures & Helpful Tips

Out of Band Authentication (OOBA) Procedures:

Step-by step procedures walk you through setting up the OOBA on your Internet/Mobile Banking account. This provides an extra layer of security on your IB/MB account.


Mobile Deposit Capture Procedures:

Step-by-step procedures walk you through endorsing and depositing a check through the Mobile Deposit Capture within the American Heritage Bank Mobile Banking App.

Video tutorial on how to do a Mobile Deposit on AHB App. 


Switch-Kit Procedures:

Step-by-step procedures to walk you through filling out the online form to open-up a new account.

Video Testimonial on how easy it was to use the Switch-Kit.


Self-Enrollment Internet Banking Procedures:

Step-by-step procedures to walk you though self-enrolling in our Internet Banking.




Do's and Don'ts of Internet Banking

Do’s and Don’ts of Internet Banking

  1. Choosing your password: It is highly recommended you never use family member, pet, street, or other commonly known names as your password. The harder your password is to guess, the more secure your information is.
  2. When visiting a secure website, (such as the banks) type the address directly into the browser bar rather than following a link found from a search engine (such as Google, MSN, Yahoo, DuckDuckGo, etc.). The link could be a fictitious web wanting to steal your information.
  3. Only provide personal information on sites that have “https” (the “s” means it is a secure site) in the web address, have a locked padlock or key icon located somewhere on the web page. There may be other methods used for identifying secure web sites.
  4. Be extremely wary of e-mails asking for confidential information. Do not provide personal information to any unsolicited e-mail requests for information even if it states it is from a trusted site such as the banks or a government entity. American Heritage, other financial institutions, or government offices will not request confidential information through e-mails. Confirm the authenticity of a suspicious request before responding to an e-mail and only open e-mail attachments that come from a trusted source and that are expected.
  5. Scan e-mails attachments with anti-virus software prior to opening and delete all unwanted messages without opening. Spyware may come as a part of a “free deal” offer – Do not accept free deals offers over the Internet because once you opened the offer, you are giving someone the opportunity to install spyware, viruses, Trojans, etc. on your operating system. Do not accept or open suspicious error dialogs from within the browser, it could have attachments that could steal your information or harm your computer. Ensure that antivirus software is up to date and that all Windows security updates are applied.
  6. Keep web browser up to date with the latest security patches. Microsoft Windows Internet Explorer provides website security to a certain point by keeping information safe while in transit and away from prying eyes.  A patch is a correction to a flaw in the system therefore it is important to install product updates and security patches (if they are available) before signing off on to Internet Banking or any other website where you may need to enter confidential information.
  7. Make sure your computer is configured securely. If you are uncertain about this process, ask someone with more computer knowledge to assist you.

There are other tips on how to use Internet Banking safely in the Internet Security Policy. For additional information see “Security Tips”.

Security Tips

Below are a number of resources to provide you with information and tips on how to keep your personal information safe. From password safety tips, to how to keep your information and identity safe while conducting business online, here are resources below:

FDIC Useful Contacts Regarding Identity Theft

Identity Theft Clearinghouse
Federal Trade Commission
600 Pennsylvania Avenue, NW
Washington, DC 20580
1-877-IDTHEFT (438-4338)
TTY: 1-866-653-4261


For more information visit:


Additional Useful Websites:
Credit Reports – Free Credit Reports:

ID Theft – Federal Trade Commission

Federal Trade Commission – Identity


Online Banking Policy & Security Agreement